Blue Cross Blue Shield of Massachusetts

Blue Cross recently sent a letter that said you were missing your primary care provider information. Please disregard that letter. It was sent in error. You do not need to take any action.  The City sent your Primary Care Physician from HPHC as part of your enrollment on the BCBS HMO plan, and it is being added to your policy.

Thank you for your partnership during this communication mishap. 

June 2021



Dear Member,

Blue Cross Blue Shield of Massachusetts is sending you this email at the request of the City of Boston.

You may have received a letter recently that said we were missing your primary care provider information. Please disregard that letter. It was a mistake and we’re sorry. You do not need to take any action unless you wish to change your primary care provider.

Please note that if there is any issue with your primary care provider designation, a Member Service representative will reach out to you directly.

We’re here to help you if you have any questions
Please call Member Service at 1-888-714-0189 if you have any questions or concerns about your health plan.

We look forward to providing you with the best in customer service in the future.
Sincerely,
Ryan W. O'Donnell Signature
Ryan W. O’Donnell
Vice President
Member, Account & Provider Services
Follow us:Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield association. ® Registered Marks of the Blue Cross and Blue Shield Association. ® ‘ Registered Marks and ™ Trademarks are the property of their respective owners. © 2021 Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity.

ATTENTION: If you don’t speak English, language assistance services, free of charge, are available to you. Call Member Service at the number on your ID card (TTY: 711). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación (TTY: 711). ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID (TTY: 711).

101 Huntington Ave, Suite 1300, Boston, MA 02199-7611 | 1-800-262-BLUE (2583)

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